Overview
• This policy explains refunds and returns for all orders.
• By placing an order, you accept these terms.

Refund eligibility
• Refunds apply only to damaged or incorrect items.
• Claims must match the order details.
• We do not refund used or opened products.

Return conditions
• Products must stay unopened.
• Original packaging must remain intact.
• Returns outside these rules get declined.

Time frame
• Contact us within 48 hours after delivery.
• Late requests get rejected.

Damaged items
• Send clear photos of the package and product.
• Photos must show damage on arrival.
• We review and respond within 24 to 48 hours.

Wrong items
• Report incorrect items within 48 hours.
• We confirm and arrange a replacement or refund.

Non-returnable items
• Opened products.
• Used products.
• Clearance or discounted items.

Return shipping
• Buyers cover return shipping costs unless we made an error.
• Tracking is required for all returns.

Refund processing
• Approved refunds go back to the original payment method.
• Processing takes 3 to 7 business days after approval.

Order cancellation
• Orders cancelled before dispatch receive a full refund.
• Orders already shipped stay non-cancellable.

Contact
• Use the contact page or WhatsApp for refund or return requests.
• Include order number and issue details.